Refund Policy

Policy Overview & Applicable Scope
This refund policy is formulated to standardize the after-sales refund and return service process, protect the legitimate shopping rights and interests of all platform users, and ensure fair and standardized transaction processing for both buyers and sellers. All orders purchased through our official website fully comply with the terms of this refund policy, and all settlement and refund currencies are uniformly US Dollar (USD) without any other currency settlement methods or conversion fees. This policy applies to all audio equipment and audio accessories sold on the platform, including all types of headphones, earbuds, gaming headsets, speakers, and supporting accessories. All users who complete order payment and purchase behaviors on the platform are deemed to have fully read, understood and voluntarily accepted all terms of this refund policy. We formulate this policy based on the consumption habits and legal protection standards of American consumers, focusing on balancing user shopping rights and operational standardization, and provide flexible and standardized 60-day return and refund services for global users.
60-Day Return Eligibility Rules
We provide a 60-day unconditional return window for all official website orders, counting from the date when the user successfully receives the ordered goods. Within the valid 60-day return period, users can apply for return and refund services for purchased products for any personal reason, including but not limited to personal preference changes, product style mismatch, functional experience not meeting personal expectations, and redundant product purchase. There is no additional return threshold, no purchase amount limit, and no regional restriction for all return applications. In order to ensure the smooth progress of the return process, users need to ensure that the returned products are kept in intact condition, with complete original packaging, accessories, manuals and other supporting items. The products shall not have man-made damage, scratch, water immersion, structural modification, long-term wear and other non-original conditions, and shall not affect the secondary sales of the products. For products with quality problems, such as sound quality failure, functional damage, parts missing, and factory defects, we support priority return and refund applications within the 60-day cycle, and will bear the corresponding processing responsibility for product quality problems.
Detailed Refund Processing Cycle
After the user successfully submits the return application and sends back the goods in accordance with the specified return process, our professional after-sales team will complete the inspection and verification of the returned goods within 1 to 3 working days after receiving the package. After confirming that the returned goods meet the return standards stipulated in this policy, we will initiate the official refund procedure. The overall refund completion cycle is 5 to 10 working days, and all refund funds will be settled in USD and returned to the user’s original payment account. The specific arrival time of the refund funds is slightly affected by the processing cycle of the user’s payment institution, but we will complete the internal refund processing within the specified time limit to ensure that users receive the refund as soon as possible. For individual orders with product quality problems confirmed by inspection, we will not only complete the refund within the specified cycle, but also provide targeted after-sales solutions according to the actual situation to ensure that users’ legitimate rights and interests are fully protected.
Return & Refund Exclusion Conditions
In order to standardize the transaction order and avoid malicious return behaviors, we have formulated clear exclusion conditions for return and refund applications. The system will not accept return applications that exceed the 60-day valid return period, and all overdue return requests will be deemed invalid. For products with serious man-made damage, including structural fracture, water and fire damage, circuit burnout, intentional damage and other abnormal conditions, as well as products that have been disassembled, modified or repaired by non-official personnel, we have the right to reject refund and return applications. In addition, products that are severely worn, stained, or missing original packaging and complete accessories, which have seriously affected secondary sales, do not meet the return standards. Malicious return behaviors such as repeated returns of the same batch of products, false return applications, and intentional damage to products to apply for refunds will be included in the platform’s user credit management list, and the platform has the right to reject all subsequent after-sales applications of the corresponding users.
Special Order Refund Rules
For all discounted products and seasonal preferential orders on the platform, they fully enjoy the same 60-day return and 5-10 day refund service rights as regular-priced products, and there is no differential treatment for preferential orders. The refund amount of preferential orders shall be calculated according to the actual payment amount of the user, and all refunds shall be settled in USD without any deduction of handling fee, service fee or discount difference. For orders that have been shipped but not yet received by users, users can also apply for order cancellation and refund. After the application is approved, we will intercept the logistics order. If the goods have not been dispatched, the refund will be initiated directly; if the goods have been dispatched, the refund will be processed after the goods are returned to the warehouse and verified. All special order refund processes strictly follow the unified time limit and standard specifications to ensure the fairness and consistency of platform after-sales service.